It ’s mutual noesis that most occupation owner are out to make a clam , but in Wichita Falls , Texas there is a favored store possessor that wants a lot more than just money . Richard Philpott , proprietor of Wichita Pet Supply , would rather give out wakeless advice than trade client a production that they did n’t really need .
Philpott and his business sector partner , Erica Nuncio , make a point of creating friendships in the pet world through gentle guidance andhealthy , nutritious pet food . Even if it stand for missing a sales agreement , the pair would rather give a pet owner advice that will make their dogs healthier and their lives happier rather than sell them treats or pet products that they do n’t necessitate and are n’t good for you for their animal .
For this reason , Wichita Pet Supply ’s business has been steadily growing over the past four year , even though it is in an area inundated with large chain deary stores and magnanimous - loge department stores . The simple augury and lofty locating sure enough are n’t anything limited , but the top quality product and star customer service bring in their firm customers back time and time again .
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Philpott and Nuncio only deal wholesome favourite foods that were developed in Texas , and every cut-rate sale comes with sound advice and a warm smile . In fact , Philpott say that he would rather attempt to help a dog with a sensitive tummy orallergy issuesthan he would close a sales event .
Philpott has been in thepet product businessfor 25 years and he say the reason that Wichita Pet Supply can compete so well with the box computer storage is because they are n’t trying to vie at all . It ’s not about bring home the bacon the new merchandise or what is in panache at the second ; for them it is aboutproviding caliber products .
The fund ’s leading brands include Victor , which is made in Mount Pleasant , Canidae , which is produced in Brownwood , and Chicken Soup for the Pet Lover ’s Soul , which is view one of the freshest pet food on the market . They stock about 75 different food variations for cats and dogs and also trade mathematical product like toys , treat , and kennels .
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Philpott say that in each of the storage ’s first three years sales have grow by about 33 % , and last year they rise by about 40 % . By taking fourth dimension to listen to their client , resolve questions , and show that they authentically care about the pet that eat their intellectual nourishment and apply their product , Nuncio and Philpott have built a very loyal client base .
